Uninstalling the Retail Application Environment

If you need to remove the Retail Application Environment (RAE) POS Browser from your system, follow the steps below.

Step 1: Close the RAE POS Browser

Before uninstalling, make sure the application is not running:

1. Check the taskbar – If the POS Browser is open, right-click the icon and select “Close Window.”
2. Use Task Manager(if needed):
   • Press Ctrl + Shift + Esc to open Task Manager.
   • Look for "POS Browser" under the Processes tab.
   • Select it and click "End Task."

Step 2: Uninstall the RAE POS Browser

Option 1: Using Windows Settings

1. Click Start and open Settings ⚙️.
2. Go to Apps > Installed Apps (or Apps & Features in older versions).
3. Scroll down and find RAE POS Browser.
4. Click on it and select “Uninstall.”
5. Confirm the prompt and wait for the process to complete.

Option 2: Using the Control Panel

1. Open the Start Menu and type "Control Panel", then open it.
2. Click Programs > Programs and Features.
3. Locate RAE POS Browser in the list.
4. Click it and select “Uninstall.”
5. Follow the prompts to complete the removal.

Step 3: Remove Leftover Files (If Necessary)

1. Open File Explorer and go to

   C:\Users\YourUsername\AppData\Local\Apps\2.0\
   

2. Look for any folders related to RAE POS Browser and delete them.
   • If unsure, contact Frozen Lake LLC IT Support before deleting anything.

Step 4: Restart Your Computer

After uninstalling, restart your PC to ensure all changes take effect.

Need to Reinstall?

If you need to reinstall RAE POS Browser, download it from:
? https://get.frozenenterprise.com/RetailApplicationEnvironment/POSBrowser/

Troubleshooting & Support

❌ Can't uninstall the application?

• Ensure you have administrator permissions on your computer.
• Try restarting your PC and uninstalling again.

❌ Need further assistance?
Contact Frozen Lake LLC IT Support:
? Phone: 866-375-2493
? Email: support@frozenlake.net
? Helpdesk: https://help.frozenlake.net