Adding Terminals to the RAE

If you need to add a new terminal to the Retail Application Environment (RAE), follow these steps using Ground Control.

Step 1: Log into Ground Control

1. Open a web browser and go to https://groundcontrol.frozenlake.one.
2. Log in using your RAE Back Office credentials.

Step 2: Navigate to the Terminals Page

1. After logging in, click on the “Terminals” tab in the navigation menu.
2. This will display a list of all currently registered terminals.

Step 3: Add a New Terminal

1. Click the “Add” button.
2. A form will appear where you need to enter terminal details.

Step 4: Fill Out the Terminal Details

? Terminal Hostname – Enter the device’s hostname (e.g., POS-01).
? Terminal MAC Address – Enter the device’s MAC Address (used for network identification).
? Terminal Override Password – Either:

• Enter a custom password, or
• Click INHERIT to use the default password from the primary group.
  ? Terminal WebURL – Enter the URL where the terminal should navigate (e.g., POS software login page).

Step 5: Save and Deploy

1. Review all entered details.
2. Click “Save” to add the terminal to the system.
3. The new terminal will now be listed and accessible in Ground Control.

Troubleshooting & Support

❌ Can’t log in?

• Ensure you’re using the correct RAE Back Office credentials.
• Reset your password if necessary.

❌ Terminal not appearing?

• Refresh the Terminals page after adding.
• Verify the MAC address is entered correctly.

❌ Need further assistance?
Contact Frozen Lake LLC IT Support:
? Phone: 866-375-2493
? Email: support@frozenlake.net
? Helpdesk: https://help.frozenlake.net